potentsg

Hi, JasonTretter,

Check your graphics driver(s)

Ensure the drivers are up-to-date

Temporarily disable firewall and anti-virus software

Retry installing Active X control

The Metro browser, will not support any plugins.

Method 1: To enable ActiveX in Internet Explorer desktop version follow this step.

a. Open Internet Explorer from the Desktop.

b. From the Tools menu, select Internet Options.

c. Select the Security tab.

d. Click Internet as the zone to change.

e. Click Custom Level. The Security Settings - Internet Zone dialog box appears.

f. Scroll down to the options below Internet ActiveX Controls and Plug-ins and enable the following:

◦Run ActiveX Controls and Plug-ins

◦Script ActiveX Controls Marked Safe for Scripting

g. Click OK to save your settings and exit the Internet ActiveX Controls and Plug-ins dialog box.

h. Click OK to close the Internet Options dialog box.

i. Exit Internet Explorer.

Method 2: Ensure that ActiveX Add-on is enabled in Internet Explorer add-ons.

a. Open Internet explorer from the desktop, Click Tools, click Internet options

b. Please switch to the 'Programs' tab, click 'Manage Add-ons'

c. Choose Downloaded ActiveX Controls from the Show: drop-down box.

d. The resulting list will show every ActiveX Control that Internet Explorer, make sure that the option 'Enable' has been selected.